JW Marriott wanted to enhance the guest experiences offered at their flagship San Antonio hotel and provide guests with a memorable experience. By employing emerging and first-to-market technologies, and combining social media, Infusion was engaged to implement an Experience Lounge at the new San Antonio location.

Infusion constructed a new platform that seamlessly combined a Natural User Interface (NUI) with social networking, allowing guests to share their experiences with friends and family.

The resulting JW Marriott Experience Lounge application for Microsoft Surface allows guests to interactively select, edit and share photos via popular channels, such as email, Facebook, and Flickr, from anywhere in the world. Guests are able to create their own keepsakes by having photos printed on an album or archived onto a disc. In addition, the solution presented guests an opportunity to submit images for a contest that awards a daily prize for the best submitted photograph.

Once live, the JW Marriott Experience Lounge application for Microsoft Surface provided an immediate benefit by enriching the stay of guests at the hotel. By allowing guests to interact with and manage their experiences in a collaborative manner, and easily post and share photos via online social media and email, JW Marriott ensured their guests would have a lasting, memorable stay.

As a result of implementing an innovative Experience Lounge, JW Marriott continues to position themselves as innovators both in technology and the services they offer their guests. The Microsoft Surface application, particularly when integrated into a full Experience Lounge, delivers a guest experience that drives ancillary sales and has the ability to improve customer retention.